Warranty & Return Policy

I. Product Warranty & Return Policy

1. Warranty Policy

a. Warranty Period: Two years from the date of receipt. If a product experiences non-man-made quality issues within this period, wan AIChef will provide free repair service.

b. Eligibility:

• Applies only to products purchased via the official wan AIChef website.
• A valid proof of purchase (invoice, order number, or other verifiable information) is required.

c. The following situations are not covered under free warranty:

• Damage caused by natural disasters (lightning, fire, earthquake, floods, etc.) or force majeure (e.g., abnormal voltage);
• Damage caused by environmental factors (e.g., insect infestation);
• Damage caused by improper operation or maintenance (e.g., using metal utensils or violating user instructions);
• Damage resulting from unauthorized repair centers or self-disassembly by users.

2. Return & Exchange Policy

a. Return Period:

• European Union: Within 14 days of receipt, customers may request a return and full refund without providing a reason, provided that the product meets the conditions below.
• Other Countries / Regions: No-reason returns or refunds are not accepted.

b. Exchange Period: 

Within 14 days of receipt, customers may request an exchange if the product has a verified quality issue (e.g., device malfunction or safety concern) or a shipping error, provided that the product meets the conditions below.

c. Return / Exchange Conditions:

• The product is unused and remains in its original condition.
• The product has no linked cooking records.
• The original packaging and all accessories are intact.
• No damage caused by improper installation or use.

c. Shipping Responsibility (Applicable only where returns are permitted)

• For returns due to personal reasons (e.g., “change of mind,” “no longer needed”), the customer bears the return shipping costs.
• For returns due to product quality issues or shipping errors, wan AIChef covers the shipping costs.

d. Refund Process

• Upon receipt and inspection of the returned item, customers will be notified via email of the refund status.
• Approved refunds will be processed within 7 – 14 business days and issued to the original payment method.

II. Software & Service Upgrades